Identifying the Contemporary Status of E-Service Sustainability Research

Sustainable development is a world-wide major concern, required in every domain of life, including that of government. E-services are widely acknowledged for the contribution they make to e-government. The research question raised in this study is: What is the existing status of e-service sustainability research? The research method used is a literature study that adopts a concept-centric approach. Selected literature was then analyzed using the twin concepts of e-service sustainability itself and the enabler (secondary) effects of sustainable e-services. The Triple Bottom Line’s model was used to further categorize the findings using economic, environmental, and social sustainability concepts. The results of the study revealed a lack of research into e-service sustainability. By way of contrast, it revealed 20 articles that cover the enabler effect. Existing research is related to economic and social dimensions, with the most common topic being related to user satisfaction. Identifying the Contemporary Status of E-Service Sustainability Research